Terms and Conditions
Reliable Health Coaching
Last updated: 20 September 2026
1. About These Terms
These Terms and Conditions apply to the website and coaching services provided by Reliable Health Coaching.
Reliable Health Coaching is operated by Elite Fitness Consultants Pty Ltd, ABN 84607245867.
By purchasing coaching services, you agree to the applicable terms communicated and accepted before your program begins.
Specific service inclusions, fees and arrangements may also be outlined in an individual coaching agreement or written proposal.
2. Our Services
Reliable Health Coaching provides in-person personal training, hybrid coaching, online coaching, strength and mobility training, practical nutrition guidance and general fitness coaching.
Services may be purchased through individual sessions, prepaid packages or ongoing coaching arrangements.
The inclusions of each service will be communicated before purchase.
3. Free Restart Audit
The Free Restart Audit is an initial assessment designed to help us understand your goals, current exercise habits and potential coaching needs.
It is provided without charge and does not create an obligation to purchase coaching services.
Completing the audit does not guarantee that a particular coaching program will be recommended.
4. Health and Exercise Participation
Clients are responsible for providing accurate information about relevant health conditions, injuries, pain, surgery history and movement limitations.
Clients should inform Reliable Health Coaching if their circumstances change during a coaching program.
Clients should communicate promptly if an exercise causes unusual pain, dizziness or other concerning symptoms.
Reliable Health Coaching may modify, pause or decline a particular exercise or session where reasonably necessary for safety.
5. Scope of Coaching
Our services support general fitness, strength, mobility, exercise confidence and practical nutrition habits.
Our coaching does not constitute medical diagnosis, physiotherapy, dietetic treatment or other clinical healthcare services.
Clients should seek advice from an appropriately qualified health professional where necessary.
6. Fees and Payment
Fees, program inclusions, payment arrangements and any applicable GST will be communicated before purchase.
Prepaid packages must be paid for according to the agreed payment terms.
Ongoing weekly coaching fees and payment arrangements will be outlined in the applicable coaching agreement.
Any recurring payment arrangement must be separately disclosed and agreed to before it begins.
7. Session Cancellation Policy
Reliable Health Coaching operates a 24-hour cancellation and rescheduling policy.
Clients should provide at least 24 hours' notice when cancelling or requesting to reschedule an appointment.
Requests made with at least 24 hours' notice may be rescheduled, subject to availability and the applicable coaching agreement.
Late cancellations and missed appointments may be subject to the session being charged or counted as used where this arrangement has been clearly disclosed and agreed before purchase, subject to applicable law.
Where a client experiences an unexpected illness, injury or emergency, Reliable Health Coaching may consider reasonable alternative arrangements.
8. Cancellation by Reliable Health Coaching
Where Reliable Health Coaching needs to cancel a scheduled session, we will arrange an appropriate alternative session where reasonably possible.
Where an agreed service cannot be provided, any applicable refund or other remedy will be handled in accordance with the coaching agreement and Australian Consumer Law.
9. Prepaid Coaching Packages
The duration, number of sessions, inclusions and any applicable usage period for prepaid packages will be communicated before purchase.
Unused sessions, requests to pause a package and requests to cancel a package will be handled according to the agreed package terms and applicable consumer law.
10. Ongoing Coaching
Ongoing coaching arrangements may include regular in-person sessions, exercise programming, online support and progress reviews.
The frequency, fees, duration, payment arrangements and cancellation terms will be confirmed before commencement.
Requests to end an ongoing coaching arrangement should be made in writing.
11. Online and Hybrid Coaching
Hybrid and online coaching may include individual exercise programs, progress tracking and ongoing support.
The precise level and frequency of online support will depend on the purchased service.
Online coaching does not constitute an emergency response service or guarantee immediate communication outside agreed support arrangements.
12. Results and Progress
Individual results vary according to factors including health circumstances, exercise experience, consistency, lifestyle and participation.
Reliable Health Coaching does not guarantee specific weight-loss, body-composition, strength or fitness outcomes.
We undertake to provide the agreed services with due care and skill.
13. Training Materials
Programs, exercise plans and other materials provided by Reliable Health Coaching are intended for the individual client's use unless otherwise agreed.
Clients must not reproduce, distribute or sell proprietary coaching materials without permission.
14. Privacy
Personal information collected in connection with our services will be handled in accordance with our Privacy Policy.
15. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
16. Contact
Reliable Health Coaching
Email: reliablehealthcoaching@gmail.com
Website: reliablehealthcoaching.com.au