Privacy Policy
Reliable Health Coaching
Last updated: 20 September 2026
1. Introduction
Reliable Health Coaching respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, complete the Free Restart Audit or participate in our personal training and coaching services.
Reliable Health Coaching is operated by Elite Fitness Consultants Pty Ltd, ABN 84607245867.
2. Personal Information We Collect
Depending on the services you enquire about or receive, we may collect your name, contact details, suburb, training experience, fitness goals, coaching preferences and availability.
We may also collect information about your exercise history, injuries, pain, previous surgery, health considerations, movement limitations and other circumstances relevant to exercise participation.
When you become a coaching client, we may maintain records relating to your exercise programs, sessions, progress, communications, payments and coaching arrangements.
3. Why We Collect Your Information
We collect and use personal information to respond to enquiries, review Free Restart Audit submissions, assess coaching suitability and provide personalised training and coaching services.
Information may also be used to arrange appointments, communicate about your progress, administer payments, maintain business records and improve our services.
Where necessary, we may recommend that you obtain advice or clearance from an appropriately qualified health professional before participating in a program.
4. Health Information and Consent
Some information provided through the Free Restart Audit and coaching process may constitute sensitive health information.
We collect relevant health information with your consent to understand your circumstances and provide appropriate coaching guidance.
You may choose not to provide certain information. However, if we do not receive information reasonably necessary to assess your circumstances, we may be unable to recommend or provide particular coaching services.
We do not use identifiable health information for unrelated marketing purposes without appropriate consent.
5. How Information Is Collected and Stored
Personal information may be collected through our website, Google Forms, email, telephone, coaching consultations and other communications.
Our website uses Squarespace, and the Free Restart Audit is delivered through an embedded Google Form. Information submitted through the audit may be managed using Google Forms, Google Sheets and associated Google services.
We may use Xero to administer invoices and financial records.
We take reasonable steps to protect personal information against unauthorised access, misuse, loss and disclosure.
6. Disclosure of Personal Information
Personal information may be disclosed to service providers who assist us with website hosting, form processing, communications, invoicing and business administration.
We may also disclose information with your consent or where required or authorised by law.
Client photographs, testimonials and identifiable coaching information will not be published for promotional purposes without appropriate permission.
7. Overseas Processing
Some of our technology providers may store or process information outside Australia.
Where overseas processing or disclosure occurs, we take reasonable steps to comply with applicable privacy obligations.
8. Website Analytics and Cookies
Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with the website.
If additional analytics or advertising technologies are introduced, this Privacy Policy may be updated to explain their use.
9. Marketing Communications
We may contact you in response to an enquiry or Free Restart Audit submission.
Submitting an enquiry or completing the Free Restart Audit does not automatically subscribe you to ongoing promotional emails.
Where you separately agree to receive marketing communications, you may withdraw your consent at any time.
10. Access and Correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We will consider requests in accordance with applicable privacy legislation.
11. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.
Health-related records and financial records may be subject to specific retention requirements.
When information is no longer required and can lawfully be disposed of, we take reasonable steps to securely delete or de-identify it.
12. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact Reliable Health Coaching.
We will review your concern and respond within a reasonable timeframe.
If your concern remains unresolved, you may have the right to raise it with the Office of the Australian Information Commissioner or the Information and Privacy Commission NSW, as applicable.
13. Contact
Reliable Health Coaching
Email: reliablehealthcoaching@gmail.com
Website: reliablehealthcoaching.com.au
14. Changes to This Policy
We may update this Privacy Policy when our services, business practices, technology or legal obligations change.
The current version will be available on our website.