Terms and Conditions of Reliable Health Coaching

The User must read this document carefully.

Reliable Health Coaching is trading under Elite Fitness Consultants Pty Ltd. 

Contact owner for any enquiries: info@carlaye.com.au

Reliable Health Coaching: Health Disclaimers

Please note that we do not provide medical advice. When following our Plans or Programs you are doing so at your own risk, and you must take full responsibility for the effects on your body that you may experience along the way. Any guidance we may provide is no substitute for professional medical or physiotherapy advice. Always ask your GP if in doubt.

What the User should know at a glance

  • Reliable Health Coaching uses automatic renewal for Product subscriptions. Information about the a) renewal period, b) termination details and c) termination notice can be found in the relevant section of these Terms.
  • The right of withdrawal, also commonly called the right of cancellation in Australia is consistently referred to as “the right of withdrawal” within this document.
  • Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
  • Usage of Reliable Health Coaching and the Service is age restricted: to access and use Reliable Health Coaching and its Service the User must be an adult aged 18 and over.


Unless otherwise specified, the terms of use detailed in this section apply generally when using Reliable Health Coaching.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using Reliable Health Coaching, Users confirm to meet the following requirements:

  • There are no restrictions for Users in terms of being Consumers or Business Users;
  • Users must be recognized as adult by applicable law

    Account registration

    To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner.
    Failure to do so will cause unavailability of the Service.

    Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by Reliable Health Coaching.

    By registering, Users agree to be fully responsible for all activities that occur under their username and password.
    Users are required to immediately  inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

    Conditions for account registration

    Registration of User accounts on Reliable Health Coaching is subject to the conditions outlined below. By registering, Users agree to meet such conditions.

    • Accounts registered by bots or any other automated methods are not permitted.
    • Unless otherwise specified, each User must register only one account.
    • Unless explicitly permitted, a User account may not be shared with other persons.

    Account termination

    Users can terminate their account and stop using the Service at any time by doing the following:

    • By using the tools provided for account termination on Reliable Health Coaching.
    • By directly contacting the Owner at the contact details provided in this document.

    Account suspension and deletion

    The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.

    The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

    The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

    Content on Reliable Health Coaching

    Unless where otherwise specified or clearly recognizable, all content available on Reliable Health Coaching is owned or provided by the Owner or its licensors.

    The Owner undertakes its utmost effort to ensure that the content provided on Reliable Health Coaching infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
    In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

    Rights regarding content on Reliable Health Coaching – All rights reserved

    The Owner holds and reserves all intellectual property rights for any such content.

    Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

    In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on Reliable Health Coaching, nor allow any third party to do so through the User or their device, even without the User’s knowledge.

    Where explicitly stated on Reliable Health Coaching, the User may download, copy and/or share some content available through Reliable Health Coaching for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

    Any applicable statutory limitation or exception to copyright shall stay unaffected.

    Content provided by Users

    The Owner allows Users to upload, share or provide their own content to Reliable Health Coaching.

    By providing content to Reliable Health Coaching, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

    Rights regarding content provided by Users

    Users acknowledge and accept that by providing their own content on Reliable Health Coaching they grant the Owner a non-exclusive, fully paid-up and royalty-free license to process such content solely for the operation and maintenance of Reliable Health Coaching as contractually required.

    To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to Reliable Health Coaching.

    Users acknowledge, accept and confirm that all content they provide through Reliable Health Coaching is provided subject to the same general conditions set forth for content on Reliable Health Coaching.

    Liability for provided content

    Users are solely liable for any content they upload, post, share, or provide through Reliable Health Coaching. Users acknowledge and accept that the Owner does not filter or moderate such content.

    However, the Owner reserves the right to remove, delete, block or rectify such content at its own discretion and to, without prior notice, deny the uploading User access to Reliable Health Coaching:

    • if any complaint based on such content is received;
    • if a notice of infringement of intellectual property rights is received;
    • upon order of a public authority; or
    • where the Owner is made aware that the content, while being accessible via Reliable Health Coaching, may represent a risk for Users, third parties and/or the availability of the Service.

    The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.
    Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through Reliable Health Coaching.

    Access to external resources

    Through Reliable Health Coaching Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

    Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

    Acceptable use

    The Reliable Health Coaching and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

    Users are solely responsible for making sure that their use of Reliable Health Coaching and/or the Service violates no applicable law, regulations or third-party rights.

    Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to Reliable Health Coaching or the Service, terminating contracts, reporting any misconduct performed through Reliable Health Coaching or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:

    • violate laws, regulations and/or these Terms;
    • infringe any third-party rights;
    • considerably impair the Owner’s legitimate interests;
    • offend the Owner or any third party.


    Paid Products

    Some of the Products provided on Reliable Health Coaching, as part of the Service, are provided on the basis of payment.

    The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of Reliable Health Coaching.

    To purchase Products, the User must register or log into Reliable Health Coaching.

    Product description

    Prices, descriptions or availability of Products are outlined in the respective sections of Reliable Health Coaching and are subject to change without notice.

    While Products on Reliable Health Coaching are presented with the greatest accuracy technically possible, representation on Reliable Health Coaching through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

    The characteristics of the chosen Product will be outlined during the purchasing process.

    Purchasing process

    Any steps taken from choosing a Product to order submission form part of the purchasing process.

    The purchasing process includes these steps:

    • Users must choose the desired Product and verify their purchase selection.
    • After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

    Order submission

    When the User submits an order, the following applies:

    • The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
    • In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
    • Upon submission of the order, Users will receive a receipt confirming that the order has been received.

    All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.


    Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

    Prices on Reliable Health Coaching are displayed:

    • either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.

    Offers and discounts

    The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of Reliable Health Coaching.

    Offers and discounts are always granted at the Owner’s sole discretion.

    Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.

    Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount is limited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in this document, unless otherwise specified.

    Methods of payment

    Information related to accepted payment methods are made available during the purchasing process.

    Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of Reliable Health Coaching.

    All payments are independently processed through third-party services. Therefore, Reliable Health Coaching does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

    If payment through the available methods fail or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.

    Retention of usage rights

    Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.


    Performance of services

    The purchased service shall be performed or made available within the timeframe specified on Reliable Health Coaching or as communicated before the order submission.

    Contract duration


    Subscriptions allow Users to receive a Product continuously or regularly over a determined period of time.

    Paid subscriptions begin on the day the payment is received by the Owner.

    In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.

    Automatic renewal

    Subscriptions are automatically renewed through the payment method that the User chose during purchase, unless the User cancels the subscription within the deadlines for termination specified in the relevant section of these Terms and/or Reliable Health Coaching.

    The renewed subscription will last for a period equal to the original term.


    Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside Reliable Health Coaching.

    Termination notice

    If the notice of termination is received by the Owner before the subscription renews, the termination shall take effect as soon as the current period is completed.

      Liability and indemnification

      Limitation of liability

      Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

      Common provisions

      No Waiver

      The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

      Service interruption

      To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

      Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

      Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).

      Service reselling

      Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of Reliable Health Coaching and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling program.

      Privacy policy

      To learn more about the use of their Personal Data, Users may refer to the privacy policy of Reliable Health Coaching.

      Intellectual property rights

      Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to Reliable Health Coaching are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

      All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Reliable Health Coaching are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

      Changes to these Terms

      The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

      Such changes will only affect the relationship with the User for the future.

      The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.

      The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.

      If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

      Assignment of contract

      The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

      Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.


      All communications relating to the use of Reliable Health Coaching must be sent using the contact information stated in this document.


      Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

      Governing law

      These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

      Venue of jurisdiction

      The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

      Dispute resolution

      Amicable dispute resolution

      Users may bring any disputes to the Owner who will try to resolve them amicably.

      While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of Reliable Health Coaching or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

      The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

      The Owner will process the complaint without undue delay and within 21 days of receiving it.